When will my order be sent?

Can I collect my order?

How much does postage cost?

Do you ship outside Ireland?

Do you accept returns?

Do you recycle?

Processing Time
We aim to post your order within one business day of cleared payment - usually the same day, if the order is placed and paid for before 3pm. We send national orders by An Post (<1kg) or courier; and international orders by standard airmail (<2kg) or courier; and always get proof of posting.

Shipping Fee
This website is only for orders being sent within Ireland. We charge shipping at cost plus just 50c packaging/handling fee. If you would like your order insured (with Track & Trace) or if you would like your small order sent by courier, just mention your request in the comments box at checkout and you will be contacted with details of any extra charge applicable.

An Post rates can be viewed here.

Northern Ireland customers, please note that many items on this site (e.g. liquids, gels and sprays) can't be sent by airmail and herefore we've had to restrict this site to Republic of Ireland only. You can order non-prohibited items from our sister site. If you would like to order liquids, you can do so by selecting "collect from shop" as the postage option and then put your N.I. address in the Comments box. We will invoice you separately for postage (same cost as Eire). If you need any assistance, just email.

Collection
You can arrange to have your order collected from one or our Letterkenny outlets - just select that option at checkout.

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International Shipping

Unfortunately, international shipping restrictions are becoming tighter all the time. Obviously we cannot send anything flammable or in a pressurised container. Liquids are now prohibited (paints, ink, etc.) We have therefore created this website for orders being sent within Ireland only. International customers can order non-prohibited items from our Craft Heaven site.
All our products can, of course, be sent to any address in Ireland or Northern Ireland.
If you have any queries, contact us.

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Recycling

We use recycled packaging where possible, click here for details.

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Returns

In the unlikely event that you are unhappy with your purchase, please contact us immediately so that we can attempt to resolve the problem to your satisfaction.  If you need to return anything, it must be sent within 10 business days of receipt, in its original condition including any packaging.  If we can't offer a replacement, we will refund the cost of the item.  (Postage may not be refunded, depending on the reason for return).

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